Making a complaint or an enquiry; 4. What happens when you make a complaint

단지 개인적인 목적을 위해 번역하는 것이므로 정확한 내용은 해당 사이트에서 확인하시기 바랍니다.
특히 (???) 붙은 부분은 잘못 번역했을 가능성이 큽니다.

What happens when you make a complaint
니가 불평하면 생기는 일들.

Consumer Protection works hard to help consumers and shops and businesses resolve disputes by providing relevant information. Sometimes a settlement cannot be reached. In this case a formal complaint can be lodged and the department will then act as an informal negotiator. When the department receives the complaint, it will look at it to decide:
커스터머 프로텍션는 소비자와 샵 그리고 회사의 적절한 정보를 제공함으로서 분쟁해결을 돕기 위해 열심히 일한다. 종종 합의점에 도달하지 못하기도 한다. 이러한 경우 공식적인 불평을 제기할 수 있고 the department는 이 경우 비공식적인 교섭자로 역활한다. 만약 the department가 불평을 접수하면, 그 불평은 다음 사항을 결정하기 위해 검토된다:

  • What the dispute is about and options for helping to resolve the issue;
  • Whether the law has been broken; or
  • Whether the matter would be better handled by another organisation – in this case the department will refer you to the most appropriate organisation.
  • How it works

    Consumer Protection will contact each person involved in the dispute to try and find a satisfactory resolution. While the aim is to resolve most complaints within 30 days, this isn’t always possible if the issue is complicated or there is a lack of co-operation. Consumer Protection cannot order or direct anyone to resolve the complaint; only a court or a tribunal can do this.

    If the complaint isn’t resolved

    If a mutual agreement is not possible, you will be told about other options that may help, for example tribunals such as the State Administrative Tribunal (read our SAT infosheet), other government departments or independent legal advice.

    What if the law has been broken?
    만약 법을 어겼을 경우에는 어떻게 되는가?

    In this case, Consumer Protection will inform the shop or business and try to remedy the situation. More action will also be considered if it is necessary to protect other consumers. This may not help to resolve your particular dispute but it will help to prevent future problems for you and for other consumers.


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