make a formal complaint

http://www.commerce.wa.gov.au/ConsumerProtection/Content/Motor_Vehicles/Servicing_and_repair/index.htm

If you believe the repairer has breached a law, eg acted in a dishonest or fraudulent manner, you should report it to our Automotive, Marine & Trading Hours Branch, who will investigate your complaint.

http://www.commerce.wa.gov.au/ConsumerProtection/Content/Motor_Vehicles/Other_information/Contact_information.html

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